Synaptic Systems GmbH (the "Company") is committed to maintaining robust privacy protections for its users.
The processing of personal data, such as the name, address, e-mail address, or telephone number of a person will always be in line with the General Data Protection Regulation (GDPR).
We may collect and process the following data about you:
Information you give us. This information includes your personal data like name, address, e-mail address, which you submit to us through the ordering process at the webshop or by completing contact forms (like the newsletter request) on our website. This also includes information provided in e-mails you send to us.
Information we collect about you. The Site collects various information from you in the course of your navigation, such as the URL of the Site you just came from, the browser version you use, your Internet Protocol (IP) address, IP ports, date/time of access, size of data transferred, pages you visit, and other "click stream" data. We are typically not able to relate such data to you as an individual if you merely browse our Site and do not disclose your identity to us, e.g. in connection with a registration.
We use "cookies" to enable the shop function and enhance the experience of your web browsing on the Site.
A "cookie" is information either temporarily or permanently stored in a file on your computer. You can set your internet browser to reject cookies (refer to your internet browser instructions if you wish to do so), but that may limit your use of some convenience features at this Site and shop function.
In general, we use non-personal information to improve the website and customize the user experience. We also collect non-personal information with
eTracker in order to track trends and analyze user patterns on the website. If you do not wish that your visits are
tracked you may opt out here.
Your data will not be used in any kind of automatic decision-making or profiling.
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep
your personal information safe by not disclosing your password and by logging out of your account after each use. We protect your information from potential security
breaches by implementing technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee
that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our website and webshop,
you acknowledge that you understand and agree to assume these risks.
All the data we have is stored on servers within the European Union(EU). No personal data will be shared or transferred to any non EU organisation.
You have the following rights on you personal data:
Right of access You can obtain from us free information about the personal data we have stored about you at any time and get a copy of this information.
Right to rectification If you have registered online with our webshop you can edit your account information at any time by visiting the "Your Account" page after logging into the account. Alternatively you can contact us and provide the changes you like to make, we will then update your personal data.
Right to erasure (Right to be forgotten) If you wish to delete your account or any or all personal data we have stored about you, you can contact us and we will delete that data from all systems. Please be advised there are laws in Germany (our base of operation) that require us to keep data about legal transactions for a prolonged period of time, those laws have priority over a request to delete the data.
To execute any of your rights please contact us by sending an e-mail to email@example.com.
Art. 6(1) lit. a of the GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose, for example a newsletter subscription.
If the processing of personal data is necessary for the fulfillment of a contract with you, as is the case, for example, when processing an order or quote request, the processing is based on Article 6(1) lit. b GDPR. Keeping the data for a prolonged period of time is based on Article 6(1) lit. c GDPR to fulfill out legal obligations.
Automaticaly collected data is based on Article 6(1) lit. f GDPR, to secure and improve our Site and shop.
Last Updated: May 2018